Frequently Asked Questions
Everything you need to know about shopping at Orms Direct.
What is the standard delivery timeframe for my order?
We typically process and ship orders within 1-2 business days. Depending on your location, delivery usually takes between 3 to 5 working days via our trusted courier partners.
What is your return policy for electronics and camera gear?
We offer a 14-day return policy for most items, provided they are in their original, unopened packaging and in resalable condition. Please note that certain software and consumable items are excluded.
Do all products come with a manufacturer's warranty?
Yes, all new hardware and electronics sold by Orms Direct include a full manufacturer's warranty. The duration varies by brand but typically covers a minimum of 12 months.
Which payment methods do you accept?
We accept a variety of secure payment methods including Visa, Mastercard, Instant EFT, and various financing options to make your purchase more convenient.
Can I collect my order in-store?
Absolutely. During the checkout process, you can select the 'In-Store Collection' option to pick up your gear directly from our flagship locations at no additional cost.
Do you offer technical support for high-end camera equipment?
Yes, our team of experts is available to assist with technical queries, firmware updates, and basic troubleshooting for all professional gear purchased through our store.