Returns & Exchanges
At Orms Direct, we want you to be completely satisfied with your electronic and photographic gear. If you are not happy with your purchase, you can return your items within 14 days of delivery provided they are in their original packaging and condition.
Initiate Your Return
Contact our customer support team via email or our online portal with your order number and the reason for the return to receive an authorization number.
Package Your Gear
Carefully pack the items in their original manufacturer packaging, ensuring all accessories, manuals, and warranty cards are included to avoid restocking fees.
Ship to Orms
Affix the provided shipping label or use a trackable courier service to send your package to our main distribution center for inspection.
Quality Inspection and Refund
Once our technicians verify the condition of the electronics, we will process your refund or exchange within 5 to 7 business days back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing